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For technical questions regarding the use and operation of your new Bookworm Vending Machine™ please visit our Help Center

Service Center Quick Links

2023 Customer Survey

95% of customers reported an easy service experience! (2023)

Our team will resolve any inquiry remotely for the life of your bookworm. We designed Inchy with simplicity in mind.
InchyCare+ Warranty

Longest and most comprehensive warranty in the industry.

1-Year Warranty

Day One tutorial video
Live Customer Support
Video Chat Support
One Year of coverage

3-Year Warranty

Everything included in basic coverage
Additional 2 years of coverage.
Inchy's Help Center


Find answers to these and other questions directly in our help center.

Why doesn't the door close smoothly? There is an issue with how the machine is leveled.

How do I order Tokens? You can purchase online via credit card or by submitting a form to place an order by Purchase Order (PO).

Do I turn it off in the summer? You can simply unplug the machine for any extended school breaks.
Everything will pick up where you left off when you plug it back in.