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Service for the life of your Bookworm.
Our team will resolve any inquiry remotely for the life of your Bookworm. We designed Inchy with simplicity in mind.
95% of customers reported an easy service experience (2023 customer survey)
Quick links
Everything your Bookworm needs, in one place.
Order supplies, get help or open a ticket. Pick what you need.
Order supplies
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Order tokens
Choose an option based on your payment method.
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Order keys
An extra set of keys for your book vending machine.
Three ways to get help.
Most questions are answered in minutes in the Help Center. When they are not, a real person picks it up.
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01Start here
Search the Help Center
Day one basics, troubleshooting and staff training videos, any time.
Open the Help Center -
02Still stuck?
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03At the machine
Video chat with a technician
A live service technician can FaceTime with your team at the machine.
The longest, most comprehensive warranty in the industry.
Add InchyCare or InchyCare+ for longer protection.
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Basic
2-Year Warranty
Free
- Day One tutorial video
- Live customer support
- Video chat support
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InchyCare
4-Year Warranty
$399
- Everything in Basic
- 4 years of coverage
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InchyCare+
Recommended5-Year Warranty
$699
- Everything in Basic
- 5 years of coverage
Quick answers from the Help Center
Find answers to these and other questions directly in our help center.
01Why doesn't the door close smoothly?
There is an issue with how the machine is leveled. Learn how to level the machine.
02How do I order tokens?
You can purchase online via credit card or by submitting a form to place an order by Purchase Order (PO). Access the forms to order tokens.
03Do I turn it off in the summer?
You can simply unplug the machine for any extended school breaks. Everything will pick up where you left off when you plug it back in. Protect your machine during breaks.
