Service
For technical questions regarding the use and operation of your new Bookworm Vending Machine™ please visit our Help Center
Service Center Quick Links
Inchy's Help Center
Your comprehensive resource for day one basics, troubleshooting and staff-training.
2023 Customer Survey
95% of customers reported an easy service experience! (2023)
Our team will resolve any inquiry remotely for the life of your bookworm. We designed Inchy with simplicity in mind.
InchyCare+ Warranty
Longest and most comprehensive warranty in the industry.
Basic
2-Year Warranty
Free
Day One tutorial video
Live Customer Support
Video Chat Support
One Year of coverage
InchyCare
4-Year Warranty
$399
Everything included in basic coverage
Additional 4 years of coverage.
Recommended
InchyCare+
6-Year Warranty
$699
Everything included in basic coverage
Additional 6 years of coverage
Inchy's Help Center
FREQUENTLY ASKED QUESTIONS
Find answers to these and other questions directly in our help center.
Why doesn't the door close smoothly?
There is an issue with how the machine is leveled.
How do I order Tokens?
You can purchase online via credit card or by submitting a form to place an order by Purchase Order (PO).
Do I turn it off in the summer?
You can simply unplug the machine for any extended school breaks.
Everything will pick up where you left off when you plug it back in.
Everything will pick up where you left off when you plug it back in.